This documentation applies to Codacy Self-hosted v3.5.1

For the latest updates and improvements, see the latest Cloud documentation instead.

Collecting logs for Support

To help troubleshoot issues, obtain the logs from your Codacy instance and send them to Codacy's Support:

1. Run the following command on a machine with network access to the Codacy cluster, replacing <namespace> with the namespace in which Codacy was installed:

   bash <(curl -fsSL https://raw.githubusercontent.com/codacy/chart/master/docs/troubleshoot/extract-codacy-logs.sh) \
       -n <namespace>
   

   This will download the logs of the last 7 days as an archive file with the name codacy_logs_<timestamp>.zip.

   Tip

   You can also download the script extract-codacy-logs.sh to run it manually.

2. Send the compressed logs to Codacy's support team at support@codacy.com for analysis.

   Note

   If the file is too big, please upload the file to either a cloud storage service such as Google Drive or to a file transfer service such as WeTransfer and send us the link to the file instead.

   Alternatively, to reduce the size of the compressed archive file, retrieve logs for a smaller number of days by replacing <days> with a number between 1 and 7:

   bash <(curl -fsSL https://raw.githubusercontent.com/codacy/chart/master/docs/troubleshoot/extract-codacy-logs.sh) \
       -n <namespace> -d <days>
   

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Last modified February 8, 2021