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Collecting logs for Support

To help troubleshoot issues, obtain the logs from your Codacy instance and send them to Codacy's Support:

  1. Download the logs of the last 7 days as an archive file with the name codacy_logs_<timestamp>.zip by running the following command locally, replacing <namespace> with the namespace in which Codacy was installed:

    bash <(curl -fsSL \
        -n <namespace>

    To reduce the size of the compressed archive file, you should retrieve logs for a smaller number of days by replacing <days> with a number between 1 and 7:

    bash <(curl -fsSL \
        -n <namespace> -d <days>

    You can also download the script to run it manually.

  2. Send the compressed logs to Codacy's support team at for analysis.

    If the file is too big, please upload the file to either a cloud storage service such as Google Drive or to a file transfer service such as WeTransfer and send us the link to the file instead.

Last update: September 29, 2020