Collecting logs for Support#
To help troubleshoot issues, obtain the logs from your Codacy Self-hosted instance and send them to Codacy's Support:
Run the following command on a machine with network access to the Codacy cluster, replacing
<namespace>with the namespace in which Codacy was installed:
bash <(curl -fsSL https://raw.githubusercontent.com/codacy/chart/master/docs/troubleshoot/extract-codacy-logs.sh) \ -n <namespace>
This will download the logs of the last 7 days as an archive file with the name
You can also download the script extract-codacy-logs.sh to run it manually.
Send the compressed logs to Codacy's support team at firstname.lastname@example.org for analysis.
Alternatively, to reduce the size of the compressed archive file, retrieve logs for a smaller number of days by replacing
<days>with a number between 1 and 7:
bash <(curl -fsSL https://raw.githubusercontent.com/codacy/chart/master/docs/troubleshoot/extract-codacy-logs.sh) \ -n <namespace> -d <days>
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